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SHIPPING AND DELIVERY

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

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If we are unable to delivery your products to you within 14 days of receiving your payment, you will have the option to cancel your order and you will be refunded immediately.

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DISPATCHING ORDERS

Complexion Skin Clinic endeavours to process, pack, and dispatch orders as quickly as possible.

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All orders are dispatched by Australia Post parcel delivery. Orders will be processed within two to three business days. Pending your location, orders are expected within 2-7 days of dispatch, however this cannot be guaranteed due to circumstances out of our control.

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Unless otherwise agreed by us, we will deliver your products to the delivery address indicated on your order.

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NOTES

  • Address details that are incorrect or insufficiently supplied will incur a redelivery fee.

  • If you have given authority to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property.

  • We deliver within Australia and overseas.

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Australia Standard Delivery

  • Delivery via Australia Post on business days and not on weekends or public holidays.

  • Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in a safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

  • We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).

  • Your order will be despatched pending credit card authorisation, verification and availability of stock.

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Australia Express Delivery

  • Order by 2 pm (Australian Eastern Daylight Savings Time) on any business day and receive your order in 1-3 Business days (excluding weekends & public holidays).

  • Delivery via Australia Post on business days and not on weekends or public holidays.

  • Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in a safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

  • We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).

  • Your order will be despatched pending credit card authorisation, verification and availability of stock.

  • Please allow an additional 2 business days for delivery of personalised items.

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SHIPPING RATES AND DELIVERY TIME ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. Free shipping is available Australia wide if you spend $125 over. We use the Australia Post shipping calculator API for all delivery estimates locally.

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Delivery times will vary depending on your location and the shipping method you chose at checkout. If you’re in Australia, please allow 4-7 working days for your order to arrive. However, this cannot be guaranteed due to circumstances out of our control.

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Delivery delays can occasionally occur. If your order hasn’t arrived within a reasonable timeframe, please email us at info@complexionskinclinic.com.au and include your order number. We will do our very best to expedite delivery of your order.

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