To secure your booking policy with us, please book through our online booking.
If you subscribe to certain package(s), further appointments should be made after your treatment or service to choose and secure your spot.
New clients should arrive 10-15 minutes prior to their scheduled appointment time in order to complete required forms.
Cancellations and re-schedules must be made a minimum of 24 hours prior to your booking. This will allow for another client on the waiting list to take up this appointment time.
You can re-schedule your appointment online through our online booking system.
BROKEN APPOINTMENT/LATE ARRIVALS
As a courtesy to others and and be on time with our schedule for the day, we reserve the right to cancel, reschedule or shorten your service if you arrive more than 15 minutes late for your appointment time. We may request that you rebook your appointment through our online booking system in our website.
We try to prevent overlap of clients in the clinic to maintain social distancing rules.
Please understand that we allow time to stay and be on track for your appointment as well as those clients that follow you.
Complexion Beauty & Dermal Therapy has a no refund policy on purchases if you have simply changed your mind.
All treatments and services are not transferable to other treatments or to other individuals.
Deposits paid for all skin and laser treatments, including cosmetic injectable treatments are non-refundable where cancellation occurs within 24 hours of your appointment.
Refunds will be provided where required under the Australian Consumer Law.